6 hard skills or competencies (industry competencies) for Cashier II
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Names commonly used tools and systems for processing transactions and managing retail inventory levels.
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Level 2 Behaviors
(Light Experience)
Supports the implementation of standard procedures and store protocols to ensure smooth retail operations.
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Level 3 Behaviors
(Moderate Experience)
Works closely with merchandising teams to create visually appealing displays and maximize product visibility.
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Level 4 Behaviors
(Extensive Experience)
Supervises the team in conducting market analysis and competitor research to gain a competitive advantage.
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Level 5 Behaviors
(Mastery)
Promotes the use of e-commerce platforms and retail channels to drive online sales and customer engagement.
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Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Lists the tools and technologies employed when facilitating and managing retail processes and procedures.
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Level 2 Behaviors
(Light Experience)
Supports in recognizing and notifying management of inadequate timeframes or available retail staff.
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Level 3 Behaviors
(Moderate Experience)
Researches tools and technologies used to automate monitoring and optimizing inventory levels.
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Level 4 Behaviors
(Extensive Experience)
Oversees task delegation when assigning responsibilities to appropriate retail departments and staff.
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Level 5 Behaviors
(Mastery)
Stays current on market trends and champions innovations that enhance the efficiency and productivity of operations.
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2 general skills or competencies (Job family competencies) for Cashier II
Skill definition-Collecting and analyzing receipts to track expenses, manage finances, ensure compliance, and provide insights for financial decision-making.
Level 1 Behaviors
(General Familiarity)
Outlines the basic principles of GAAP in the context of receipt management.
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Level 2 Behaviors
(Light Experience)
Supports the digitization process of physical receipts using receipt scanning technology.
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Level 3 Behaviors
(Moderate Experience)
Troubleshoots issues in the receipt digitization process using receipt scanning technology.
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Level 4 Behaviors
(Extensive Experience)
Trains junior staff on effective receipt management, including scanning and filing techniques.
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Level 5 Behaviors
(Mastery)
Represents the business as an authority on receipt management at industry forums.
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Skill definition-Accepting payments from customers for goods and services either in person or online.
Level 1 Behaviors
(General Familiarity)
Discusses the step-by-step process of point-of-sale transactions.
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Level 2 Behaviors
(Light Experience)
Collects customer information to organize the point-of-sale process.
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Level 3 Behaviors
(Moderate Experience)
Communicates with senior management to align the point-of-sale systems with the customer order fulfillment process.
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Level 4 Behaviors
(Extensive Experience)
Coordinates with the point-of-sale team to drive additional services and handle escalated issues for all clients.
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Level 5 Behaviors
(Mastery)
Develops innovative solutions to address issues within the point-of-sale process.
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7 soft skills or competencies (core competencies) for Cashier II
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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Summary of Cashier II skills and competencies
There are 6 hard skills for Cashier II, Retail Industry, Retail Operations, Cashiering, etc.
2 general skills for Cashier II, Receipts Management, Point of Sale.
7 soft skills for Cashier II, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Cashier II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.